After-sales

| after-sales

Caring for your investment

Despite the rigorous quality standards which we adhere to when manufacturing our tents, we still need to deliver on our mantra:

Designed to impress and built to last.

While our materials are manufactured according to the most exacting quality and climatic durability standards, over time exposure to the elements will take its toll. To conserve the aesthetic appearance of your tented accommodation and extend the lifespan and return on investment, we offer regular on-site inspections and a maintenance service.

If you’d prefer to do it yourself, we can provide maintenance training for your camp managers and staff members, so they can extend the lifespan of your tented accommodation.

OUR AFTER-SALES GOAL

Extending the life of your investment by implementing regular inspections and maintenance.

INFRASTRUCTURAL SUPPORT OF OUR TENTED SOLUTIONS

Your investment in a tented camp delivers a significant ROI over time, thanks to the quality fabrics, workmanship and quality control measures in place. Day-to-day maintenance, however, is vital to increase your camp’s lifespan. We thus provide service level agreements whereby we maintain the tents over time – offering a turnkey solution as well as reassurance that we are committed to maintaining, and maximising, your investment.

maintenance

service plan

This comprehensive, client-customised, manual details the daily, weekly, monthly and six-monthly maintenance required to keep the facility efficient and cost-effective.

Depending on the scope of work it could cover, eg, routine maintenance relating to the camp’s electrical distribution system, potable water system, waste water drainage system, air conditioning units, interior and exterior fittings and furnishings, and decking.

comprehensive,

customised manual

If you’d prefer to do your own site maintenance, we can provide a customised, contracted training programme for your camp managers and staff. A customised training manual is included which covers the units and components utilised in the creation of your tented installation and advises the maintenance that should be performed on a daily, weekly, monthly and six-monthly basis to extend the lifespan and ROI of your facility. On-site training during deployment is especially recommended and indeed specified by many of our contracted clients.

maintenance training
for your staff

While our materials are manufactured according to the most exacting quality and climatic durability standards, over time exposure to the elements will take its toll. To conserve the aesthetic appearance of your tented accommodation and extend the lifespan and return on investment, we offer regular on-site inspections and a maintenance service.

regular on-site

inspections

Our maintenance training manuals

Each client receives a customised and comprehensive training manual. This details the various units and components utilised in the creation of your tented installation and advises the type of maintenance that should be performed on a daily, weekly, monthly and six-monthly basis.

Depending on the scope of work, this manual could – for instance – cover the maintenance of your tented facility, electrical distribution system, potable water system, waste water drainage system, air conditioning units, interior and exterior fittings and furnishings, and decking. The training programme is customised for each client and contracted accordingly.

On-site training

On-site training during deployment is recommended and indeed specified by clients under many of our contracts. This ensures that the personnel setting up and operating the systems are able to do so efficiently and are competent to carry out routine maintenance.